Frequently asked questions
Helpful details before you get started.
Clear answers about installations, ongoing care, service areas, and what happens after you reach out.
Are plants and planters included in the installation price?
No. Installation package prices cover the listed design, sourcing, delivery, placement, and setup services. Plants, decorative planters, and specialty materials are quoted separately so recommendations can match your space and budget.
How often do you visit for ongoing maintenance?
Every ongoing care plan includes at least two scheduled plant-care visits each month. Custom accounts may include additional visits based on the collection and service needs.
Do you water every plant during every visit?
Not automatically. Each plant is checked and watered as needed based on its soil moisture, variety, environment, and individual care needs.
What does routine maintenance include?
Routine care may include watering as needed, pruning, dead-leaf removal, rotation, light leaf cleaning, and basic plant-health and pest monitoring.
Can you care for plants we already own?
Yes. Ongoing maintenance is available for existing workplace plants. Jay can assess their health, provide recurring care, troubleshoot problems, and recommend refreshes or replacements when needed.
Are replacement plants included?
No. New and replacement plants are available for an additional charge. Jay can recommend and source an appropriate replacement when needed.
What areas do you service?
Standard published maintenance rates apply within the South Bay and approved Los Angeles service areas. Availability and any added travel charge are confirmed before service is scheduled.
Do you serve homes?
Yes. Starter Setup, Micro Business Care, individual plant orders, and selected custom services are available for home offices, private studios, and residential plant collections.
How does the consultation process work?
Start by sharing your location, photos, lighting, goals, existing plants, and budget. Jay follows up personally and may recommend a walkthrough or plant assessment before providing service recommendations and a quote.
Can I request additional visits or services?
Yes. Additional visits, replacement plants, planters, repotting, specialty materials, plant restoration, and other services can be added for an additional charge when available.
Do I need to purchase maintenance after an installation?
No. Ongoing care is optional. You can choose an installation package on its own or add a care plan if you would like continued professional maintenance.