Frequently asked questions
Helpful details before you get started.
Clear answers about installations, ongoing care, service areas, and what happens after you reach out.
Are plants and planters included in the installation price?
No. Installation package prices cover the listed design, sourcing, delivery, placement, and setup services. Plants, decorative planters, and specialty materials are quoted separately so recommendations can match your space and budget.
How often do you visit for ongoing maintenance?
Essential Care includes one scheduled monthly visit for established, low-maintenance plants; customer care between visits may be necessary. Routine Care and Complete Care each include two scheduled visits per month. Custom Commercial Care can include weekly service or another schedule agreed during assessment.
Do you water every plant during every visit?
Not automatically. Each plant is checked and watered as needed based on its soil moisture, variety, environment, and individual care needs.
What does routine maintenance include?
Across all plans, the shared standard of care includes scheduled visits, routine watering as needed, foliage cleaning, light pruning, plant-health observations, and practical care recommendations appropriate to the agreed service scope. Jay provides personalized attention and ongoing communication.
Can you care for plants we already own?
Yes. Ongoing maintenance is available for existing workplace plants. Jay can assess their health, provide recurring care, troubleshoot problems, and recommend refreshes or replacements when needed.
Are replacement plants included?
New plants, planters, installation work, major replacements, and substantial rehabilitation projects are quoted separately unless expressly included in your service agreement. Jay can recommend appropriate options when needed.
What areas do you service?
Based in Redondo Beach. Serving South Bay businesses and select locations throughout Los Angeles, including Downtown LA. All plans are available for inquiries throughout this advertised service area. Final pricing, availability, location-specific service requirements, and any added travel charge are confirmed during the assessment before service is scheduled.
Do you serve homes?
Yes. Starter Setup, Essential Care, individual plant orders, and selected custom services are available for home offices, private studios, and residential plant collections.
How does the consultation process work?
Start by sharing your location, photos, lighting, goals, existing plants, and budget. Jay follows up personally and may recommend a walkthrough or plant assessment before providing service recommendations and a quote.
Can I request additional visits or services?
Yes. Additional visits, replacement plants, planters, repotting, specialty materials, plant restoration, and other services can be added for an additional charge when available.
Do I need to purchase maintenance after an installation?
No. Ongoing care is optional. You can choose an installation package on its own or add a care plan if you would like continued professional maintenance.